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On this page, you’ll find our growing list of resources for Community Managers and Moderators

Creating Community Guidelines

Moderation, liability and terms of use
This guide is based on UK law. It was last updated in December 2008.

Child Safety Online: A Practical Guide for Providers of Social Media and Interactive Services
UK Department for Digital, Culture, Media & Sport
This guide uses the safety framework of the ICT Coalition for Children Online, a European industry initiative to make its platforms safer for users.

Types of Moderaton
Our guide to The types of moderation used on Social Media and Forums.

Child Safety

UK Council for Child Internet Safety
The UK Council for Child Internet Safety (UKCCIS) is a group of more than 200 organisations drawn from across government, industry, law, academia and charity sectors that work in partnership to help keep children safe online.

What is Cyber Bullying
Bullying UK, part of Family Lives, is a leading charity providing advice and support to anyone affected by bullying.

Defamation and Libel

Complaints about defamatory material posted on websites
Minister of Justice (UK)
Guidance on Section 5 of the Defamation Act 2013 and Regulations

Member Data and Security

What is GDPR? The need-to-know guide
General Data Protection Regulation, or GDPR, will overhaul how businesses process and handle data. Our need-to-know GDPR guide explains what the changes mean for you.

Sample Guidelines

Sample Community Guidelines
We’ve put together a set of universal guidelines that we believe every community can benefit from and moderators can adopt.

Community standards and participation guidelines
The Guardian
10 guidelines which we expect all participants in the Guardian’s community areas to abide by.

Moderating User Generated Content
ABC (Austalia)
This guidance note applies to the moderation of user generated content appearing
on ABC websites


Managing Comments on Facebook
9 steps to managing Facebook comments like a pro

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